Frequently Asked Questions

What can you tell me about Teacher’s Discovery?

Teacher’s Discovery has been in the business of providing wacky, current educational tools and goodies for 30 years. We started out selling T-shirts, and now we sell anything a teacher could want and need. Your classroom is your corner of the world, and we want to help make it as fun and interesting as possible.

We deploy all over the world to pack your classroom with current culture, from international destinations such as China and Mexico to locations closer to home such as Hollywood and local high school classrooms. We may not have to call Christopher Walken to provide sound recordings of Hamlet or tour Diego Rivera’s original murals in Mexico to create a traveling exhibit, but we´re committed to giving you the best products possible. Since your students may not get the chance to go to these places or meet these people, we do everything we can to pack these interesting, real-world experiences into our products. We want your students to experience Spanish, French, German, English, Science and Social Studies as much as you do. Teaching is never “business as usual,” so we give you cutting-edge, eye-opening teaching tools.

In the end, teachers are candid people who know their own minds. We are always looking for your feedback and ideas. Send them in! Send us your thoughts by e-mail, snail mail, telephone, airplane, pizza box or passenger pigeon. We treasure your input and are proud to work with you. While many of our products are teacher-created, every single one is tested, evaluated and approved by educational soldiers working in the field. Our success is built on your involvement, and we appreciate your passion for education. Your enthusiasm shows through in the products you help us create. Thank you!

How can I contact you?

At Teacher's Discovery, your satisfaction is our main goal. If you have a question or concern about a product or order and want to talk to us right away, feel free to contact Customer Service by phone:

Foreign Language Division: 800-832-2437
English Division: 800-583-6454
Social Studies Division: 800-543-4180
Science Division: 888-977-2436
Traveling Exhibits: 248-276-4913
Teacher's Discovery Canada (French & Science): 888-653-2765
Our hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST.

You may also contact us by mail, fax or e-mail:

Traveling Exhibits
2741 Paldan Drive
Auburn Hills, MI 48326
Phone: 248-276-4913
Fax: 248-340-7212
Email: exhibits@teachersdiscovery.com

Teacher's Discovery Canada
French/Science
251 Consumers Road 12th floor
Toronto, ON M2J 4R3
Phone: 1-888-653-2765
Fax: 1-888-653-2760
Email: info@teachersdiscoveryca.com

What forms of payment does Teacher’s Discovery accept?

We accept MasterCard, Visa and Discover, as well as school purchase orders, on all online orders. Payments for all open accounts are due within 30 days of the invoice date. When using a school purchase order online, please do not mail or fax a confirming or duplicate purchase order so as to avoid the potential of double shipping your order. Also, please be certain to include all leading letters or numbers that are on your official purchase order when you enter the P.O. number on the order form. This will help us answer any questions regarding your order.

For Foreign Language orders please mail your check to:
Teacher's Discovery
2741 Paldan Drive
Auburn Hills, MI 48326

For English, Science and Social Studies orders please mail your check to:
Teacher’s Discovery
2676 Paldan Drive
Auburn Hills, MI 48326

What is your sales tax information?

Do not worry about paying sales tax. Teacher's Discovery takes care of that for you. Our Tax ID number is: 38-2152616.

Your order information is safe and secure with us! We guarantee that every online transaction you make will be 100% safe.

Your privacy is very important to us. We also guarantee that we will not sell or distribute any information about you or your organization to anyone. Your name, your information and your credit card number are never stored on the Internet with our system. Your order information is encrypted and directly sent through a secure system that is not connected to the Internet. The order is transmitted. The transmission process occurs through secure protocols, routers, proxies, firewalls and other security measures.

What information does Teacher's Discovery collect, and how does Teacher's Discovery use this information?

When you order products or register on our website, we need you to provide your name, e-mail address, mailing address, day time phone number, evening phone number and credit card information (when ordering products only), as well as a password. This allows us to keep a user profile so that we may customize preferences for each user, as well as provide a faster method for users to submit information, and receive the information and products desired.

When registering, visitors will also be given a choice whether they would like to be on our mailing list.

We may also use the information we collect to occasionally notify you about important functionality changes to the website, new services and special offers we think you'll find valuable. If you would rather not receive this information, or would like to opt out of any other information request or distribution, simply reply to any e-mail sent to you and type UNSUBSCRIBE as the subject of your reply.

How does Teacher's Discovery protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Personal user information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems.

Does Teacher's Discovery use "cookies"?

In short, yes. Cookies are bits of electronic information that a website can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Cookies allow website operators to better customize visits to the site to the visitor's individual preferences. The use of cookies is standard on the Internet and many major websites use them. Although most Web browsers automatically accept cookies, you can usually change your browser to prevent cookies or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. Even without accepting a cookie, you can still access most of the features on the site. Teacher's Discovery uses cookies to help provide our visitors with a better experience on our site.

Does Teacher's Discovery disclose the information it collects from its visitors to outside parties?

Teacher's Discovery does not sell, trade or otherwise transfer outside the company personally identifiable information that visitors voluntarily provide in any registration. We welcome your questions, comments and concerns about privacy. Please send us feedback pertaining to this or any other issue at foreignlanguage@teachersdiscovery.com or click here.

What is our return policy?

We want you to be completely satisfied with everything you buy from Teacher's Discovery. That’s why if you are not completely satisfied with your purchase for any reason, you can return it for a prompt refund, exchange or account credit—no questions asked. You can return any product for any reason, at any time. Your satisfaction is 100% guaranteed. If the product is defective, we will reimburse you for the shipping charges.

Returns are easy. Just send it back and tell us if you want an exchange for another product, a replacement, a credit or a refund. It also helps if you include the packing slip (if you still have it). Please take the time to tell us why you are returning the item so we can do a better job of meeting your needs and expectations.

Please send your package to the appropriate division:

Foreign Language Division Returns
Teacher's Discovery
2741 Paldan Drive
Auburn Hills, MI 48326

English Division Returns
Teacher’s Discovery
2676 Paldan Drive
Auburn Hills, MI 48326

Science Division Returns
Teacher’s Discovery
2676 Paldan Drive
Auburn Hills, MI 48326

Social Studies Division Returns
Teacher’s Discovery
2676 Paldan Drive
Auburn Hills, MI 48326

We will take care of your return within 48 hours of receiving it.

Give us a call at 800-832-2437 if you have any questions.

How can I submit product ideas?

We are always interested in your product suggestions and materials you may have developed for the classroom.

Please send your ideas or samples for Foreign Language to:
Teacher's Discovery
Attn: Product Development
2741 Paldan Drive
Auburn Hills, MI 48326

Please send your ideas or samples for English, Science or Social Studies to:

You can also always send us an e-mail.

foreignlanguage@teachersdiscovery.com
english@teachersdiscovery.com
science@teachersdiscovery.com
socialstudies@teachersdiscovery.com